Read more at source.
Read more at source.
Google spokesperson Genevieve Park confirmed the data deletion in an email to The Verge, stating that the issue was a temporary technical glitch. She assured that almost all users with encrypted Timeline backups would be able to restore their data, but those who did not have backups enabled would be unable to recover their lost data.
Users reported receiving an email from Google with instructions for data recovery for those who had enabled the app's cloud backup feature. To check the status of this feature, users can tap their user icon in the Google Maps app and look for a cloud icon. This incident emphasizes the importance of enabling cloud backups for data security.
Google had previously warned users about its shift to on-device storage for Google Maps location data, a move aimed at enhancing user privacy. However, this approach increases the risk of data loss, as demonstrated by the recent technical issue. While Google Maps allows users to export location history data to a file, there is no clear way to reimport the data without the cloud backup servers.
We briefly experienced a technical issue that caused the deletion of Timeline data for some people. Nearly everyone with encrypted Timeline backups will be able to restore their data; unfortunately those who did not have backups enabled will not be able to recover lost data. - Google spokesperson Genevieve Park